Refund policy

ALL TCG sealed products are NON-REFUNDABLE once they are opened or leave the store.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@eclipsegames.ca. 

If your return is accepted, The buyer will be responsible for return shipping unless otherwise agreed upon. Returns are also subject to a 10% re-stocking fee. Items sent back to us without first requesting a return will not be accepted.

In the event that the package is returned to us due to an inaccurate or undeliverable address provided by the buyer, the goods will be refunded but any shipping costs will not be refunded. These will also be subject to the 10% re-stocking fee.

Refunds can only be processed to the original payment method used to place the order. If you no longer have access to the original payment method, you must contact that payment provider in order to receive your funds. Refunds can take up to 7 business days to appear on your statement in most cases.

You can always contact us for any return question at info@eclipsegames.ca.

Non-returnable/refundable items:

• Gift cards
• Event Fees/Tickets
• Blind buy/Mystery bag items
• Handmade Products
  
• TCG Sealed Products

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Digital Items

All digital items are NON REFUNDABLE! Digital items are e-mailed to you immediately after purchase and cannot be returned to us. Please ensure you are ordering the correct items before placing a digital order as it will not be refunded under any circumstance.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eclipsegames.ca.